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The Tech Pod, IncubateInd, E-4, Sector 3, Third floor, Noida, 201301

StepSetGo, started in January 2019, was launched as India’s first fitness platform that encourages
users to walk more and in return get rewarded for that. The platform takes into consideration the
number of steps one has walked over the course of the day and rewards users with coins that can be
redeemed through the bazaar section. As a result of their unique value proposition, StepSetGo was quickly popularised through word of mouth, has over 5.9 million downloads to date, and a rating of
4.3 on Play Store.

Abhay Pai is the Co-founder & Chief Technology Officer of StepSetGo. In an interaction with The Tech Pod, Abhay speaks about the role of technology in the fitness industry. Read More!

Tell us something about yourself and what does your company do?

I am Abhay Pai, Co-Founder and Chief Technology Officer at StepSetGo. I hold a M. Tech degree from Vellore Institute of Technology. I look after the infrastructure, development and support of the Android app. Fitness has always been a big part of my day to day life and growing up I played a lot of table tennis and cricket. Having a balanced and principled approach towards work, my role is to ensure that StepSetGo enjoys its exceptional rating on Google’s Play Store while growing its existing download rate that currently stands at 5+ million.

Launched in 2019, StepSetGo is India’s first fitness app to reward the users for walking. It takes into consideration the number of steps one has walked over the course of the day and rewards users with coins that can be redeemed through the bazaar section. With over 5 million downloads and 4.3 rating on Google Play Store, StepSetGo is one of the market leaders in the fitness rewarding space.

How have advances in technology helped your company?

Advanced technologies like cloud computing and machine learning are now easily accessible to everyone. We saw the merits of these technologies and the potential that they can bring to our platform. Such technologies have helped us gain insights into our application and scale the infrastructure in a way that we could not imagine doing it 20 years ago.

How important are AI-based technologies in the 21st century?

We live in a technology-driven world that is incomplete without AI as we are used to smarter, faster, and productive solutions. One of the best examples of AI could be Google assistant which offers services like navigation, reminders, daily tasks, etc. Al is the key to predict the present and future demand of the consumer. No product or service in today’s time goes out in the market without AI integration. It is an integral part of sustaining businesses and having long term strategies. AI is fuelled by data, the more data the machine gains about an individual; the better it can predict their needs and act on their behalf. This boon holds the power to take product innovation to a level where there is no need to influence the consumer.

What shall be the basic explanation for IoT?

With an increase in internet penetration the amount of existing data is abundant. Mainly used to monitor and control devices that are mechanical or electronic in nature like the automation systems. In simple words, it can be defined as the collection and exchange of data done through the network of devices connected to the internet. Considering that it develops and analyses a large amount of data through the cloud, it is a consequential driver of big data analytics.  

How to manage to connect with your customers?

We use multiple channels to stay in touch with our customers. Channels like Notifications, Emails and SMS helps the user to stay up to date with the application. On the other hand, Social Media provides a way for our customers to communicate via dropping a comment on our post or via DMs. We leverage every possible way to communicate with our users and get feedback to improve further. We also have an email dedicated to getting feedback from users. The id is feedback@stepsetgo.com.

How do you see the COVID-19 situation impacting your company?  

It has made us even stronger and provided insights like we have never thought of. We had to take quick actions and make relevant changes into our application like providing indoor multipliers so that the users are incentivised to move even when they’re at home. Also, we never anticipated the work from home culture will be this productive. It was an eye opener.

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